Help
Returns and refunds
Every item we print is made to order for you. If something arrives damaged or wrong because of us, we will put it right.
Our custom t-shirt returns policy in brief
Our custom t-shirt returns policy is simple. Personalised items are made to your design, so we cannot take them back if you change your mind. Faulty, damaged or incorrect items are a different matter.
- Tell us about any obvious fault within 2 weeks of receiving your order
- We will replace the faulty items or refund you in full, including the delivery charge
- Refunds can take up to 5 working days to reach your card account
- Custom-made items cannot be returned just because you changed your mind
None of this affects your legal rights if goods are faulty.
Damaged or incorrect items
How to return a faulty item
- Contact usCall 01275 840033 or email teepigprinting@gmail.com within 2 weeks of receiving your order.
- Send it backPost the items to Teepig, 7 The Triangle, West Hill, Portishead, Bristol BS20 6PG.
- Use a recorded serviceWe cannot accept liability for returns lost in the post.
- Replacement or refundWe replace the items or refund you in full, including delivery.
What does not count as a fault
Printing is a hands-on process, and some variation is normal. These are not treated as defects:
- Slight colour differences across a print run, or compared with an earlier order
- A print position up to 15mm from where it was placed in the online designer
- Problems caused by artwork that did not follow our design guidelines, such as low resolution
- Choosing the wrong garment, colour or size when ordering
Garments are not always stitched to exact measurements. A hoodie pocket sewn slightly off can make a straight print look crooked. If you are unsure, send us a photo and we will take a look.
Returns questions
Can I return a custom t-shirt if I change my mind?
No. The usual right to cancel an online order does not apply to items made to your specification. Please check your design, sizes and colours carefully before you order.
Can I cancel my order before it is printed?
Contact us as soon as you can. Once work has started, a charge may apply to cover it. Orders that are printed or being printed cannot be cancelled. See our terms and conditions.
What if my order never arrives?
Orders we ship are insured. After 28 days a claim can be made with the courier, and we will arrange a replacement or a refund. See delivery.
I am not happy with my order, but it is not faulty. What can I do?
Please tell us. Every order passes our quality check before it leaves, but we want you to be happy and we will listen.
Problem with an order?
Get in touch with your order number and a photo, and we will look into it.